Privacy Policy Overview

This Privacy Policy explains how growlably handles personal data in the provision of software development and related services. The policy describes what categories of information may be collected, how that information is processed and stored, and the rights available to individuals. growlably operates from Amphoe Suan Phueng District, Ratchaburi Province 70180, Thailand and uses established technical and organizational measures to limit unauthorized access and accidental disclosures. Our Business ID is 0028839176454. This document reflects practices as of the effective date shown below and applies to activities on growlably.digital and associated client engagements.

31-05-2026 growlably [email protected]

Key Definitions

This section provides concise definitions of terms used in this policy to help clarify the scope of data handling and obligations.

Personal data: any information that identifies or can be used to identify an individual, such as name, email address, phone number, or other identifiers associated with a natural person.
Processing: any operation performed on personal data, including collection, recording, organization, storage, retrieval, use, disclosure, deletion, or other forms of handling.
User: a visitor to growlably.digital or a client contact who interacts with our services, submits information, or uses our platforms in the course of a business relationship.
Service: software development, consulting, support, hosting, and other technical services provided by growlably to business clients and platform users.
Cookies: small text files placed on a device by a website or application to store information such as user preferences, session identifiers, and analytics data.

Data Collection Principles

growlably collects only the categories of personal data necessary to provide services, communicate with clients and users, comply with legal obligations and maintain platform functionality. Collection is limited, purposeful and documented; where applicable, we rely on lawful bases such as performance of contract, legitimate interest, or consent depending on the context.

Information You Provide

Information that users or client representatives provide directly to growlably as part of account setup, service delivery, or communication.

  • Contact details such as name, business email address, telephone number and company name.
  • Account and billing information required to manage invoices, payments and contractual records.
  • Project requirements, technical specifications, source materials and other documents uploaded for software development work.
  • Support requests, correspondence, meeting notes and feedback platform during service delivery.
  • Authentication credentials and account settings provided or chosen by users during registration.
  • Consent choices and communication preferences set by the user for notifications and marketing.

Automatically Collected Data

Certain technical information is collected automatically when users interact with growlably.digital or our services. This data supports security, performance monitoring and the provision of a stable service experience.

  • IP address and approximate geographic location derived from IP.
  • Device and browser characteristics, operating system and user agent strings.
  • Usage data such as pages visited, features used, timestamps and session duration.
  • Diagnostic logs and error reports generated by applications and services.
  • Cookie and similar tracking identifiers used to support sessions and analytics.
  • Performance metrics and aggregated statistics used to improve service reliability.

Data from Third-Party Sources

growlably may receive personal data from external providers or publicly available sources to support service delivery or verify information supplied by users.

  • Payment processors and business service providers for billing reconciliation.
  • Analytics and monitoring services that supply aggregated usage and performance data.
  • Publicly available business registries and client-supplied third-party integrations.

Purposes of Processing

Data is used only for clearly stated operational, administrative and legal purposes necessary to provide software development services and to manage client relationships.

  • Provision, maintenance and improvement of software development services and hosted solutions.
  • Account administration, billing, and processing of transactions related to services.
  • Communication with clients and users regarding projects, updates and support matters.
  • Security operations, fraud detection and protection against unauthorized access.
  • Monitoring, debugging and performance optimization of systems and applications.
  • Compliance with legal obligations, dispute resolution and enforcement of agreements.
  • Aggregation and analysis to inform service design and operational decisions.
  • Marketing communications where consent has been provided and subject to user preferences.

Legal Basis for Processing

When processing personal data, growlably relies on one or more lawful bases appropriate to the context and jurisdiction. The applicable basis is documented and available on request.

  • Performance of a contract: processing necessary to provide services requested by a client.
  • Consent: where the user has explicitly consented to specific processing activities, such as marketing communications.
  • Legal obligation: processing required to comply with laws, tax rules or court orders.
  • Legitimate interests: processing based on operational needs such as security, analytics and prevention of misuse, balanced against individual rights.

Rights Under Applicable Privacy Laws

Subject to local law, individuals may exercise a range of rights with respect to their personal data. Requests are handled in line with legal requirements and with measures to verify identity before disclosures.

  • Right of access to confirm whether personal data is processed and to obtain a copy.
  • Right to rectification of inaccurate or incomplete data.
  • Right to erasure where continued processing is not permitted by law or contractual needs.
  • Right to restriction of processing in certain circumstances.
  • Right to data portability where technically feasible and applicable.
  • Right to object to processing based on legitimate interests or for direct marketing.

Cookies and Similar Technologies

growlably uses cookies and similar technologies to support essential site functionality, improve performance and provide analytics. Cookie use is scoped to necessary technical functions and optional categories that users can manage.

Types include session cookies for temporary state, persistent cookies for remembered preferences, and third-party cookies used by analytics or integration providers.

Common categories: strictly necessary, preferences, performance/analytics and marketing. Necessary cookies enable core functionality and cannot be disabled without affecting service usability.

Users can manage cookie preferences via their browser settings, opt-out tools provided by third parties, or cookie preference controls where offered on growlably.digital. Disabling optional cookies may affect certain features.

Cookie Policy

Sharing and Disclosure

growlably may share personal data with trusted parties when required for service delivery, legal compliance, or legitimate business purposes. Where third parties act as processors, we require contractual commitments to appropriate protections.

  • Service providers and subcontractors engaged to perform technical, hosting, payment or support functions.
  • Affiliated entities and partners involved in joint service delivery or infrastructure management.
  • Regulators, courts or law enforcement when disclosure is required by law or to defend legal claims.
  • Potential buyers, advisors and counterparties in the event of a merger, acquisition or sale of assets.
  • Analytics and monitoring providers that help improve platform reliability and performance.
  • Marketing providers where a user has consented to receive promotional communications.

International Transfers

Personal data may be transferred to and processed in countries outside the country where the data was originally collected. Such transfers occur when third-party providers or hosting infrastructure operate in other jurisdictions. Transfers are conducted with appropriate legal and technical safeguards.

Safeguards may include contractual data protection clauses, data processing agreements, limitations on data access and technical protections such as encryption. Specific safeguards used for a transfer can be provided on request.

Data Retention

growlably retains personal data only for as long as necessary to fulfill the purposes described in this policy, to meet legal obligations, and to resolve disputes. Retention periods are determined by the nature of the data and the purpose for which it was collected.

Account records and essential contractual information are retained for the duration of the client relationship and thereafter for a period required for billing, audits and regulatory compliance.

Support communications and project correspondence are retained while relevant to the service and for a reasonable period afterwards to permit issue resolution and historical reference.

System logs and diagnostic records are retained in accordance with security and operational policies, typically for a limited period necessary to contribute incidents and maintain performance.

When retention periods expire or upon validated deletion requests, growlably removes or anonymizes personal data in a manner consistent with technical feasibility and legal requirements.

Security and Data Protection

growlably implements a combination of administrative, technical and physical safeguards designed to protect personal data against unauthorized access, disclosure, alteration or destruction. Security measures are reviewed and updated periodically to reflect changes in technology and operational needs.

  • Encryption of data in transit and at rest where appropriate.
  • Role-based access controls, multi-factor authentication and least-privilege access practices.
  • Regular security assessments, logging, monitoring and incident response procedures.

User Rights and Choices

Individuals can exercise their rights in relation to personal data by submitting a verifiable request. Requests are processed in accordance with applicable law and after identity verification to protect privacy and security.

  • Access: request confirmation of processing and a copy of personal data.
  • Rectification: request correction of inaccurate or incomplete data.
  • Erasure: request deletion where retention is no longer justified by law or contractual needs.
  • Restriction: request limitation of processing in specific circumstances.
  • Portability: request transfer of data in a structured, commonly used format where applicable.
  • Object: object to processing based on legitimate interests or direct marketing.
  • Withdraw consent: withdraw previously given consent without affecting prior lawful processing.
  • Lodge a supervisory complaint with a competent authority if you believe your rights have been violated.

Requests and Contact Information — contact [email protected] or call +66942847029; registered address: Amphoe Suan Phueng District, Ratchaburi Province 70180, Thailand; Business ID 0028839176454

If you are located in Thailand or otherwise have rights under applicable privacy laws, you may request access to, correction of, deletion of, or restriction of processing of your personal data held by growlably. To submit a request, contact our data protection contact below. We will verify identity as needed to protect personal data and will process requests in accordance with applicable law.

[email protected]

We aim to respond to verified privacy rights requests promptly and typically within 30 days of receipt. In some cases, where additional verification or complex review is required, processing may take longer; we will notify you if more time is needed and explain the reason for any delay.

Marketing Communications

growlably may send informational messages about product updates, service announcements, or industry insights related to software development for business. Marketing communications are based on your contact preferences and the lawful basis specified at the time of collection. Communications may include email newsletters, service notices, and occasional targeted offers about relevant professional services.

To stop receiving marketing communications from growlably, follow the unsubscribe link provided in any marketing email or contact our privacy team at [email protected]. Unsubscribe requests will be processed promptly; you may still receive non-marketing service messages related to ongoing contracts or account administration.

Children's Privacy

growlably does not knowingly collect personal data from children under the minimum age required by applicable local law for our services. If we become aware that personal data of a child has been collected without appropriate consent, we will take steps to remove that data in accordance with applicable law. For services targeted to professionals or businesses, age-appropriate restrictions are enforced.

Third-Party Links

Our website and services may contain links to third-party sites or tools not operated by growlably. We are not responsible for the privacy practices or content of those external sites. Review the privacy policies of third-party sites before submitting personal information, and contact those providers directly with any concerns.

Changes to This Privacy Notice

We periodically review and may update this privacy notice to reflect changes in our practices or legal requirements. When material changes occur, we will post a revised version on growlably.digital with an updated effective date. Continued use of our services after publication of changes indicates acceptance of the updated policy.